FAQ

How can we help?

How can we help?

Campus contract

What is a campus contract?

A campus contract is a lease agreement which applies to student housing. This contract states that you have to be a student in order to rent the apartment. At least once a year we check whether you are still enrolled at an educational institution. If you are no longer enrolled as a student you must terminate the tenancy agreement and move out within three months. Check OurDomain for rental housing for (young) professionals.

Apartment reservation and application process

Apartments are leased on a first-come, first-served basis. Your apartment is only reserved after the application fee of €100 has been paid. Once you reserve a unit, you must complete the application form and upload the required documents within 72 hours. Please note, reserving an apartment and paying the application fee does not automatically guarantee your application is accepted. After completing the application form and uploading all necessary documents, your application will be reviewed. Greystar reserves the right to reject any application.

The €100 application fee is non-refundable, regardless of the outcome of your application. However, if your lease agreement is signed, the €100 fee will be credited towards your first month's rent. Once your application is processed, a contract will be provided. After signing the contract and paying the deposit, OurCampus will countersign the agreement. Your rental contract is only final once it has been countersigned by OurCampus. Please ensure you sign the contract and pay the deposit within 72 hours.

Important: Please do not use your mobile phone to pay the application fee or deposit. We recommend using a desktop computer or the computer available in our leasing office for payment.

Which documents do I need for signing the campus contract?

When signing your contract, you must provide the following documents:

  • A valid identification (for international students, also the residence permit)
  • Proof of enrollment at your educational institution
  • Your payment card for paying the administration fee and the security deposit, which is twice the rent.

Please note: For security reasons, we only accept payments by debit card.

What is the application fee?

The application fee is €100. OurCampus reserves the right to reject any application. Once the €100 fee is paid, the apartment will be taken offline and put on hold for you to complete the registration process.

Please note that the €100 application fee is non-refundable. However, it will be deducted from your first month's rent if your lease agreement is signed.

What is the duration of the Campus contract?

You sign a contract for 12 months, after which the contract can be canceled monthly.

Is it possible to rent for less than 12 months at OurCampus?

No, at OurCampus you can only sign a campus contract for a minimum period of 12 months. It is not possible to rent for a period shorter than 12 months. If you are looking for a rental property for a duration between 3 and a maximum of 12 months, there may be short stay options available through our partner OurDomain.

What are the Service Charges?

Service charges breakdown:

  • Fitness: €17.71
  • Recoverable Service costs *: €264.48 - €383.04
  • Total: €282.16 - €400.75

*Recoverable Service Costs include items such as security, maintenance, moveable property**, cleaning common areas, utilities common areas, electricity and water of your apartment. These costs are charged as a monthly advance and will be settled each year (or upon move-out) based on the actual incurred costs.

**The Furniture pack varies per apartment type. The specific furniture pack charge amount is specified in the rental contract.

Disclaimer: This overview is intended for information purposes only and is not part of the rental agreement. The actual binding service charges applicable to the specific apartment are displayed in the rental contract.

IN ADDITION TO THE COSTS DESCRIBED ABOVE:

One-time fees:

  • Application fee: €100

At the beginning of the application process, we will require you to pay an application fee and provide us with the correct documents for us to assess your application. If you meet the tenant requirements and have provided all forms and signed the rental contract, we will refund this application fee by deducting it from the first month's rent. If you do not meet the qualification criteria, or later in the process, you decide to cancel your application, the application fee will not be refunded.

Optional items

  • Additional occupant: we allow two people to live in apartments larger than 31,5 m²
  • Launderette (pay per use)
  • Digital TV channels (via internet provider)

Services not provided

  • contents insurance for your personal belongings
  • personal liability insurance
  • municipal taxes and levies (such as waste charges)

Disclaimer: This overview is intended for information purposes only and is not part of the rental agreement. The actual binding service charges applicable to the specific apartment are displayed in the rental contract.

Particulars

Use of bots for housing applications

At OurCampus, the use of bots or automated tools to complete or submit housing applications is strictly prohibited. This practice undermines the fairness of the application process.

Consequences of using bots:

If it is found that a bot has been used, Greystar reserves the right to terminate the application immediately, with no refund of any fees paid.

Registration requirement for all future tenants

As part of the requirements for your tenancy, all future tenants are obligated to register with the local municipality within 4 weeks of moving into their new home. After registering with the municipality, you must provide proof of your registration to us within 6 weeks of your move-in date.

Eligibility

Am I eligible for a property at OurCampus?

To live at OurCampus, it is a requirement that you are enrolled as a student at an educational institution.
This means full-time enrollment (at least 19 hours) in a vocational, higher professional, or university program.

Please note: The university program must be in the Netherlands.

Criteria:

  • Enrolled in MBO/HBO/WO in the Netherlands
  • You are not registered on World Check

Contract Types:

  • Campus contract

Residents:

  • Maximum of 1 (+ co-resident in a 2-person studio)

Required Documents:

  • Copy of ID card
  • Proof of (current) enrollment at the educational institution
  • Profile photo

Are you a young professional or looking for a short stay rental from 3 to 12 months?

Then you can turn to our partner OurDomain for rental opportunities.

Please note: Moving from or to an OurCampus property to an OurDomain short stay property, or vice versa, is not allowed.

What do you mean by proof of enrollment?

A statement from your educational institution confirming that you are enrolled for the current academic year.
A proof of enrollment from your educational institution for the current academic year. You can also rent an apartment at OurCampus in the following cases:

  • You are waiting for an internship position and can provide proof of this.
  • You have a PhD or postdoctoral position and can show your employment contract and most recent payslip.
  • You have temporarily paused your studies for medical reasons and can provide a statement from the student dean.

I am not studying in Amsterdam (anymore) but I am studying elsewhere in the Netherlands. Am I allowed to rent an apartment on OurCampus?

If you can prove you are a student at an educational institution in The Netherlands, you are allowed to stay at OurCampus.

Can I also rent an apartment if I am only starting to study in a few months?

No, you cannot. You need valid enrollment in a study program to be eligible.

How do we prevent housing discrimination?

When allocating our homes, we use robust and tested processes that are aimed at preventing housing discrimination. We make every effort to ensure that no unjustified distinction is made between prospective tenants when renting out our properties. One of the ways we do this is by training our employees about what is and isn't the selective criteria, for example we have some homes which are allocated as student accommodation only. More detail can be found in the section: ‘Objective selection criteria’.

 When we work with third parties to offer housing, we also ensure that they also have robust processes in place that are aimed at preventing housing discrimination. Furthermore, we regularly assess whether our policies have the desired outcome in practice and whether our processes can or should be further adapted and tightened.

 If you would like to raise with us any feedback or concerns in regards to our policies and processes we would love to hear from you. Please contact us via e-mail: voorkomwoningdiscriminatie@greystar.com.

For more information about the rules and regulations, please go to the website of the municipality here.

 Below we explain in more detail the processes we have in place.

First come first served

In principle, we work on a first come first served basis when offering our homes. We use a digital and automated system to do this. The prospective tenant who was the first to register for the property (completing all relevant forms and confirmed via email) will be accepted in the first instance.* The prospective tenant’s application is then checked it meets the objective selection criteria that applies to the property applied for.

If the prospect meets the objective selection criteria, a rental agreement will be concluded with them in principle. However, this is dependent on previous experience with the prospective tenant. We reserve the right not to enter into a rental agreement if we find there have been previous negative experiences in relation to the prospect.

If no rental agreement is concluded with the first accepted prospect, we will inform the person/persons by e-mail and outline the reasons for this decision. The property is then advertised again and the above outlined process begins again.  

*Note: the accepted prospect is provisionally accepted pending final checks and supply of all information requested.

Exceptions to the above process:In the past, one development in Diemen, had a waiting list. Prospects could be placed on the waiting list via an application form. If a property became available, the prospect highest on the list was approached first (e.g. prospect numbered 1). We are no longer accepting new prospects on to this waiting list.

Due to the contractual obligations of this waiting list, whilst there are still ‘active’ prospects on the waiting list (i.e. prospects are still interested in renting a property at this location), housing will be allocated to the suitable prospective tenant with the highest rank. Once there are no longer any ‘active’ prospects on this list, this waiting list will no longer be in operation and we will revert to the first come first served principle at the Diemen location.

Objective selection criteria

When assessing whether a prospect is suitable, we use objective selection criteria. When a property is advertised, we state which criteria applies to that property so that all prospects can make an informed decision as to whether they are a suitable tenant for this type of property.

The criteria may vary from property to property. An example would be student accommodation. If a property is intended for students, the conditions are that the prospect is enrolled at an educational institution and is actively studying. Some of our properties require a Housing Permit and this is stated. If a property requires a Housing Permit, a prospect must be eligible for the permit outlined.

Greystar will never request information about or select prospective tenants on the basis of ethnic or cultural background, religious identity, political preference, sexual orientation or physical/mental health.

What is the studycheck?

Students are contractually obligated to provide proof of student enrolment status upon request. The accommodation is intended for students. We have an active throughput policy that is geared at maintaining the use of the accommodation in accordance with its intended use.

What is Datakeeper?

Datakeeper is the data wallet for consumers to collect, securely store, and send data. The solution ensures that consumers can quickly and easily collect personal information and share it with their car rental company, real estate agent, bank, mortgage provider, credit provider, or other service provider.

Datakeeper is part of Rabobank.

What am I sharing through and with Datakeeper?

Datakeeper facilitates access to various financial sources containing information about you, while also requesting your identity and address details for verification purposes.

  1. Email:
    You provide your email address and verify it using two-factor authentication for added security.
  1. DUO:
    Through the Datakeeper app, you securely access your DUO study data by logging in with your DigiD on the DUO website. The information shared includes your first name, last name, and current study details, while sensitive information such as your study debt is not disclosed.

Use of the Apartment

Will I have my own mailbox?

Each resident at OurCampus has a private apartment and therefore a personal mail address and a mailbox. The mailboxes are located at the entrance of the apartment building.

Is there possibility for double tenancy at OurCampus?

In the apartments with a surface of less than 40m², occupation by more than one person is prohibited. Apartments with a floor area of 40m² or more are available for two person occupation. In this case the campus contract will be co-signed by 2 tenants.

Am I allowed to install my own dishwasher?

You are not allowed to install a dishwasher in your apartment.

What is a Campus Key?

Access at OurCampus is controlled via electronic locks. You will receive your personal Campus key tag which will give access to your apartment building, your personal apartment and bicycle shed and to resident's exclusive facilities such as study halls, launderette and lounge.

Am I allowed to smoke in my apartment?

Smoking is prohibited in OurCampus and allowed in the designated outdoor areas only.

Am I allowed to install my own washing machine?

It is prohibited to install a private washing machine in your apartment, but there is a modern launderette  available for residents at OurCampus.

Where can I park my car?

Excellent public transport options (train, metro, bus) are available at the station directly adjacent OurCampus. Amsterdam centre is at cycling distance.

Affordable rental cars are available onsite via Hely. Residents that still need a car are eligible for a parking subscription at our parking at approximately 200m distance from OurCampus (Wisselwerking 2-6, Diemen).

Visitors may park at the public blue zone near the Campus (free of charge with a blue parking disk, max 2h) or via Parkbee on the parking at the Wisselwerking 2-6 (via Parkmobile or Parklineapp).

It is not possible to apply for a parking permit at the municipality.

Finances

Do I need a guarantor?

No. You are personally responsible for settling your rent and service costs.

Do I need to pay a deposit?

When you sign your lease agreement, you will need to pay twice the base rent as a deposit apart from the application fee.

When do I get a settlement of my service costs?

Within 6 months after the end of the calendar year you will receive a statement of your service costs of the previous year.

Am I entitled to a housing benefit?

You may be eligible for housing benefit since OurCampus comprises only independent apartments. This also depends on your personal situation (age, income). For more information about housing benefit you can consult the Belastingdienst.